Their was no Diet Coke or any other mixes available for the majority of our stay. Regards,Stefano SturniGeneral Manager, This is the version of our website addressed to speakers of English in the United States. The room was the best I have stayed in since visiting Jamaica, I've been over a dozen times They are styled to perfection. More. He his a kind, considerate, hard working young man. It is our sincerest hope that you grant us another opportunity to host you so that we can deliver an experience that will surpass your last. Overall the hotel is good, clean and food of a good standard but service is a bit hit and miss not what we have experienced on our visits to other Royaltons in Mexico and Dominican Republic. Their was no Diet Coke or any other mixes available for the majority of our stay. My birthday cake was delicious too! Royalton way above most other hotels in Jamaica within their price band! Regards,Stefano SturniGeneral Manager. Highly Recommend Diamond Club: Royalton Negril - See 4,052 traveller reviews, 4,337 photos, and cheap deals for Royalton Negril at Tripadvisor. : Royalton Negril - See 4,047 traveller reviews, 4,331 photos, and cheap deals for Royalton Negril at Tripadvisor. Thus, the receptionist guaranteed that we would have our new room the following day. We had lots of rain and the hotel does not have enough brollys! Overall the hotel is good, clean and food of a good standard but service is a bit hit and miss not what we have experienced on our visits to other Royaltons in Mexico and Dominican Republic. Kirk came and saw us every now and again and helped us with our luggage at the end of the holiday but overall for what we paid, it wasn’t worth it. It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. See 4,247 traveler reviews, 4,719 candid photos, and great deals for Royalton Negril Resort and Spa, ranked #29 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. I love this hotel! Dear Charlotte H,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting the hospitality of hosts mentioned in your comments; they will be acknowledged for their exceptional service, cleanliness of the resort, delicious food, and beautiful location.Please accept our sincerest apology for any inconsistent service you had received throughout your stay. Royalton Negril: Royalton diamond club Negril vacations - consultez 4 093 avis de voyageurs, 4 396 photos, les meilleures offres et comparez les prix pour Royalton Negril sur Tripadvisor. You get a separate part of the beach and a pool to yourself with a beach bar which provides food. We enjoyed eating at all the restaurants, food was well cooked and served by pleasant staff who look like they want to serve you. It took the staff AN HOUR to send someone to unlock the door for them.- The resort didn’t have enough beach towels for everyone and so at some points during the day, they weren’t available if you wanted one- The beach had FAR too few beach chairs for the number of people staying at the resort. This one in Nigril Jamaica is a really beautiful hotel,. Our butler Chris was great who booked us our reservations for the restaurants and a special birthday celebration cake for my husband. It didn’t connect to a larger pool so you couldn’t exactly go for a swim without swimming past peoples rooms! Entertainment - I think this could be improved but it was good enough for a few quiet drinks.Once again great stay and I’d definitely look to come back due to staff like chevel etc, Dear Luke S,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We are pleased to view your comments highlighting our attentive hosts, especially those mentioned in your comments who contributed positively to your trip; they will definitely be commended for their exceptional service and the cleanliness of our spacious rooms.Please accept our sincerest apology for any inconsistent service you received throughout your stay, your concerns were carefully noted and shared with the Food and Beverage Manager, Executive Chef and Entertainment Manager who will use your concerns as areas of opportunities for improvement.It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. We found the Diamond Club lounge towards the end of the holiday (we weren’t shown this on arrivals) this provided extra snacks such as a continental breakfast as well. Royalton Negril: Poor “Diamond Club” experience - See 4,165 traveler reviews, 4,483 candid photos, and great deals for Royalton Negril at Tripadvisor. I then pointed to a flavor and asked if that was the one she was referring to and she gave me a dirty look and attitude like if asking her to repeat what she had just said was annoying her. We enjoyed our holiday but not because we paid for Diamond Club or had a swim up room. Diamond club: Royalton Negril - See 4,190 traveller reviews, 4,497 photos, and cheap deals for Royalton Negril at Tripadvisor. You could pour your own drinks here and brands such as Tanqueray gin and Smirnoff vodka was provided which is really good. We were so impressed the nexus tour guide came to our room to ease booking. This food was lovely but again so was the food from the huts by the main pool. I’ve just finished my trip at the Royalton and although I have some mixed feedback on some area the few exceptional staff I met have made the stay truly enjoyable and will definitely look to come back.Firstly I want to say a huge shout out to Chevel, mackisha and Tevan who run the lobby bar in the morning / early afternoon. Overall the hotel is good, clean and food of a good standard but service is a bit hit and miss not what we have experienced on our visits to other Royaltons in Mexico and Dominican Republic. Plenty of empty tables but you can’t walk in.Rooms - fantastic and spacious and the maids done an excellent job - enough said on that.Pool area - pretty standard but the service from O’wayne at the bar was great ( every morning greeted with a hello mate! ) This isn’t a problem as you just get given a buzzer if it’s too busy and you can head to the bar for a drink! W hat a wonderful bartender and entertainer!! If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. Diamond Club customer service LATOYA amazing, professional, and quick! - See 4,166 traveler reviews, 4,483 candid photos, and great deals for Royalton Negril at Tripadvisor. Food was excellent and the selection at the buffet was outstanding for breakfast, lunch and dinner. Overall the hotel is good, clean and food of a good standard but service is a bit hit and miss not what we have experienced on our visits to other Royaltons in Mexico and Dominican Republic. The hideaway is adults only and has the 2 best al a carte restaurants, separate pool, dining area and allows you to watch the sun set. I have stayed at a few other all-inclusive resorts at other tropical places in the Caribbean and Mexico, and I can definitively say that this has been by far our worst experience. Jamaicans can cook and use spices wisely! She had our room change ready within one day!! Review collected in partnership with this hotel. Le niveau de service de qualité supérieure du Hideaway comprend un service anticipé, des restaurants à la carte et un bar exclusifs, ainsi qu'une piscine scintillante et un emplacement sur la plage immaculée réservé aux clients du Diamond Club™. He his a kind, considerate, hard working young man. Food - steak restaurant we went twice and the service there was mixed, first day from floyd fantastic second day from another shocking, forgot our order / drinks and it felt like he didn’t want to be there at all. There you got really good drinks every time you requested one. Hideaway guests have use of every area of the whole of the resort. Never ever have I been to a five star hotel that does not have waiter drinks service, not once in 7 days did we have anyone ask if we wanted a drink and that was during the day and a night, if you wanted a drink then go to the bar and wait. All the guest we spoke to were having a great time. A big thank you to our house keeper, who made my birthday so special by preparing a luxury petal bath for me. Okeen is also very helpful and so smiley and friendly, he definitely stood out from the rest of the staff- he couldn’t do more for us!Butler ServiceThis wasn’t worth it for us! The hideaway is adults only and has the 2 best al a carte restaurants, separate pool, dining area and allows you to watch the sun set. Royalton Negril Resort and Spa: Royalton diamond club Negril vacations - consultez 4 247 avis de voyageurs, 4 532 photos, les meilleures offres et comparez les prix pour Royalton Negril … o My friend’s room’s bath towels were not replaced for over a day o Someone had thrown up on the floor outside one of the pools. It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. Non hideaway guests are prevented from walking into the hideaway area. We asked SEVERAL times for one and were told different things such as “one is on its way”, “we are ordering more”, “we will have to add you to the list” etc. Ridiculous. Not even close . The food is out of this world! The only reason I am giving this hotel 3 stars is because the staff there are trying their best but there is no structure and this must come from the top, but then again when you have the owners turning up and treating the rest of us like peasants it’s no wonder this hotel has so many problems. Regards,Royalton NegrilManagement Team. Review of Royalton Negril Reviewed November 5, 2019 via mobile If you are considering upgrading to diamond club,you will not be entitled to dine or use areas in the Hideaway section of the hotel! It was certainly a pleasure hosting you and we hope to welcome you for another memorable vacation experience. We are so lucky to have him once again taking care of us. I asked if she could tell me the flavors of ice cream that were available, and she looked at me and snarled. Please see our partners for more details. Come to a Royalton Negril and you won’t be disappointed. We appreciate your comments highlighting the cleanliness of our resort, delicious food and the hospitality of your attentive Butler Chris who contributed positively to your stay; he will be recognized for his outstanding service. If you wanted top shelf liquor like grey goose no chance even though they have it there we were told this was only for the Royalton owners and their guests as they were visiting. He will make sure that you are comfortable and worry free! Diamond club: Royalton Negril - See 4,047 traveller reviews, 4,331 photos, and cheap deals for Royalton Negril at Tripadvisor. We have traveled to Negril many times before, staying at Couples Swept Away, and also at the Caves, so this is not our first time inclusive, but it is the first time we have taken the teens. It took them over an hour to have our bags dropped off, when we could have easily just carried the bags to our rooms ourselves- After making it to our rooms, we also realized that they had given us a room with one bed instead of our requested two bedroom suite. Royalton Negril: Diamond Club :-( - consultez 4 051 avis de voyageurs, 4 332 photos, les meilleures offres et comparez les prix pour Royalton Negril sur Tripadvisor. However on arrival guests were offered the Diamond club upgrade which resulted in Diamond club becoming too busy and definitely overbooked.If you wanted a sunbed you had to be up by 5.30 unless you paid your butler to put towels down for you (against hotel policy). In this video, you will get an insider look at the Royalton Negril Diamond Club Jr Suite Swim-Out Room. It was really disappointing. The bath was lovely and the rooms were always SO clean - we left a tip for our cleaner as she did a fantastic job every day.Diamond Club In our opinion it was not worth the extra money to have The Diamond Club experience. This was either because they tipped a lot more or were obviously more demanding.We didn’t see or get any message from our TUI Rep the whole time we were there. The staffAs previously mentioned some were miserable, but a few were friendly - I wish I had names as they deserve recognition! Dear Cooljc713,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. The staff then led us to where our rooms were, but after a few minutes of walking, we realized that the staff literally had no idea where any of the rooms were, and were relying on signs to direct them where to go. Another 30 minutes passed and the bags still had not been delivered. Royalton Negril; Hébergement; Diamond Club™ Relier. He didn’t book us into all the restaurants either so we spoke with Kirk and cancelled all of them and went when we were ready! - In general, I would also say that 90% of the staff at the entire resort were either extremely poorly trained, or received no training at all. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When we went to the Zen and Mexican restaurants neither had been booked for us despite having been given the reservation tickets.Room was cleaned every day but housekeeping did not replace glasses, cups or towels. Stayed over Christmas for a week at Diamond Club section. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Review tags are currently only available for English language reviews. Royalton Negril: Diamond Club is a must! I love the Royalton hotels. Royalton Negril: Diamond club - See 4,062 traveller reviews, 4,352 candid photos, and great deals for Royalton Negril at Tripadvisor. Your comments were noted and shared with the management team who is working diligently to ensure our guests' expectations are being met.Kindly send us an email at Cmrng@royaltonresorts.com, our team would like to follow up with you and address your concerns.Regards,Courtney MillerGeneral Manager. Ask 247carmelag about Royalton Negril Resort and Spa, Ask rsl512 about Royalton Negril Resort and Spa, Ask Mieelen about Royalton Negril Resort and Spa, Ask Barker97 about Royalton Negril Resort and Spa, Ask deenarjee about Royalton Negril Resort and Spa, Ask madboutrugby about Royalton Negril Resort and Spa, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Negril, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio, We compared the lowest prices from 15 websites, Grand Lido Negril Au Naturel All-Suite-Resort, We compared the lowest prices from 16 websites, We compared the lowest prices from 6 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 13 websites. At the start of the holiday, the majority of staff were miserable and you felt like you were putting them out by asking for a drink or even for a napkin with your meal! I could go on and on but I know I’m always put off reading long reviews! Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Just back from our week (Oct 27th – Nov 3rd) at the Royalton Negril.We’ve been to Jamaica on 4 previous occasions (Runaway Bay and Ocho Rios) and had always wanted to try Negril. He is professional and a man of his word, this is big for us. One of the nights the steak house had been commandeered by the Royalton owners and anyone who had reservations well their bookings were null and void, great way to treat the paying guests. He was standing next to one at the beach but she said he couldn’t smoke at that smoking bin! With a few improvements this would be a really good hotel in a lovely location.More. Their was no Diet Coke or any other mixes available for the majority of our stay. He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! 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